TOP NOTCH INFOTRONIX (INDIA)PVT. LTD
-
Warranty Policy
The policy has been made to
ensure that all Top Notch Infotronix Customers, Dealers,
Distributors get the Best warranty support and have a
crystal clear idea about warranty, there by feels privileged
and proud of owning a ZEBRONICS product.
The term warranty is applicable
only if :
 The
product has genuine warranty sticker and serial no stickers,
both should be intact and not tampered.
If
product is not physically damaged/tampered/burnt. (like
broken corners, visible cracks, connector pins damaged,
rusted, wetted, burnt etc) the Warranty is applicable.
Physical damage has to be decided by the Top Notch
Infotronix service center.
In
case of motherboards the CPU pins of the socket should not
be damaged/broken/bent, corner or connector damage, spare
missing or burnt and if it is sold under warranty terms.
If
the product is within the warranty period (applicable
warranty period varies based on product categories as
specified below).
The
product claimed for warranty is already been attempted for
repair (other than any Top Notch Infotronix service center),
then the warranty is void, and product will be considered as
no warranty.
Ensure
that Remarking / modifying of the original product brand
label or date has not been done.
Warranty
period for different ZEBRONICS products are as given below
table
|
Gaming Accessories |
1 Year |
|
Card Reader, usb hub |
1 Year |
|
TV Tuners |
1 Year |
|
Head Phone & Mic |
1 Year |
|
Portable Media
Players |
1 Year |
|
Networking Products |
1 Year |
|
Digital Camera |
1 Year |
|
Power Supply (Except
Budget Series) |
3 Years |
|
Power Supply - Budget
Series |
1 Year |
|
UPS 101 / 105 / 110
/ 850 / 1000 |
2 Years ( 1st year on
- site* 2nd year carry - in) (1 year warranty on battery) |
|
Graphics Card Below
128 MB |
1 Year |
|
Graphics Card 128 MB
and above |
3 Years |
|
Web Camera |
1 Year |
|
KeyBoard & Mouse |
1 Year |
|
Monitor CRT (Sunanna) |
3 Years (1st year on -site*, 2nd & 3rd year carry - in)
|
|
Monitor CRT (Mrignaini) |
1Year (On - Site) |
|
Monitor LCD |
3 Years (1st year on - site*, 2nd & 3rd year carry - in)
Total defective
pixels Limitation
A.15”LCD Monitor – 2 (Bright pixels) +3 (Dark pixels) = 5(Total pixels)
B.17”LCD Monitor – 3 (Bright pixels) +3 (Dark pixels) = 6(Total pixels)
C.19”LCD Monitor – 3(Bright pixels) +3 (Dark pixels) = 6(Total pixels) |
|
What is Bright and
Dark Pixel? |
An imperfection may
appear on the screen if either the pixel or sub-pixel is stuck always
ON; a bright pixel on a dark background, or it is stuck always OFF; a
dark pixel on a bright background. |
|
Flash Drive |
3 Years |
|
Add on cards |
1 Year |
|
Hard disk case |
1 Year |
|
Speakers &
Subwoofers |
1 Year |
|
ZEBRONICS Mother
Board
810/845/865 & 945 (S478) Series
|
1 Year |
|
ZEBRONICS Mother
Board 945/N73/N61 S Series |
3 Years |
|
ZEBRONICS Pro series
all Product |
1 Year (Except pro
series power supply) |
|
ZEBRONICS Pro Series
Power Supply |
2 Years |
|
Universal Laptop
Adaptor |
1 Year |
|
CPU Cooling fan /
Notebook cooling Pad |
1 Year |
|
USB to IDE/SATA
Converter and Cable |
1 Year |
|
ZEBRONICS Case
Cooling Fan |
Testing warranty |
|
All
accessory (Remote, Adaptor, Cable) |
Testing warranty |
DOA (Dead on Arrival)
Product
found defective or not working immediately on purchase, or
within 15days of purchase will be treated as a DOA.
Invoice copy of the purchase bill will be necessary to claim a DOA case, if not available then the warranty sticker date will be treated as purchase date and the sticker should be 100% intact and not tampered.
If the product is found defective after checking by the Top Notch Infotronix service center then a new product will be issued against the faulty product, But packing and accessories would not be replaced.
In
case of physical damage of the product it will not be
treated as DOA. Even if customer claims warranty after
few hours of purchase.
In some emergency cases Top Notch Infotronix distributor also can take decision and can replace the product but the distributor has to keep all above DOA T&C in his mind.
RMA (Return Material Authorization)
Service
center shall repair the defective Product and return it
back, within 15 working days from the day defective product
been received(Date mentioned on the receipt).
If
the defective product is not repairable , Top Notch
Infotronix will provide an equivalent product or an upgrade
product (with nominal actual difference). In case no
availability of the product, credit note will be issued
based on the current market value of the same Product.
Credit
note would be issued at market rate or invoice rate which
ever is lower.
In
case of credit note customer has to deposit all the
accessories of the product which were there at the time of
buying the product or nominal charges as per actuals would
be deducted for the same.
In
case of transportation damages i.e. material sent directly
by customers/dealers to Top Notch Infotronix service center,
Top Notch Infotronix service center would not be responsible
and would be treated as out of warranty because of physical
damage.
Warranty of Distribution
Products
It will be considered as per
brand owner's policy.
CID (CUSTOMER
INDUCED DAMAGE)
A damaged products will be accepted for repairing only if it
is possible (to be decided by Top Notch Infotronix service
center) and repair will be done under chargeable basis.
If
the product is repaired , customer or dealer will be charged
for the spares, repairing, servicing cost and it would be
informed to the customer before repair.
In
case the product is not repaired will return the same
defective product to the customer or dealer.
In CID case ,the repairing of the product is done from the Top Notch Infotronix, H.O. Chennai service center only. It takes only 15 to 20 working days from the receipt of defective product at the H.O.
A
warranty of max 15days would be given on the product after
getting repaired under chargeable basis from Top Notch
Infotronix.
*on-site warranty applicable to selected cities only.
**Terms and conditions of warranty are subjected to change without notice .
Our Service
Centers |
